Change the cable if the cable or its connector are damaged or you are unsure about the cable’s type or quality.Ensure there are connection lights for the network cables on the appliance.Ensure the network cables are properly plugged in to the interfaces on the FortiWeb appliance.
If there is no traffic flowing from the FortiWeb appliance, it may be a hardware problem. Under normal circumstances, you should see a new attack log entry in the Attack Log widget of the system dashboard. For example, to see whether directory traversal attacks are being logged and/or blocked, you could use your web browser to go to: To verify, configure FortiWeb to detect the attack, then craft a proof-of-concept that will trigger the attack sensor. If you run a test attack from a browser aimed at your web site, does it show up in the attack log?.If your network utilizes secure connections (HTTPS) and there is no traffic flow, is there a problem with your certificate?.Is there a server policy applied to the web server or servers FortiWeb was installed to protect? If it is operating in reverse proxy mode, FortiWeb will not allow any traffic to reach a protected web server unless there is a matching server policy that permits it.One of your first tests when configuring a new policy should be to determine whether allowed traffic is flowing to your web servers. You can save time and effort during the troubleshooting process by checking if other FortiWeb administrators experienced a similar problem before. Online campus (tutorials and training materials)Ĭheck within your organization.Knowledge base (technical support articles).Technical documentation (references, installation guides, and other documents).the Release Notes provided with your firmware.Recommended solutions vary by the type of issue. Troubleshooting > Solutions by issue type Solutions by issue type
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